For owners who spend more time running the shop than working in the bays.
Anna is a virtual receptionist for auto repair shops. She covers the calls your counter can’t get to: the morning rush, lunch, the day your advisor is out, and every night after you close. She asks the same questions every time, and you get every call in your inbox.
Keep your shop’s number. Works alongside your team, not instead of them.
Appointment request: 2019 Toyota RAV4, check engine light on
Opening rush
Message: parts rep, rotors for the Silverado are back-ordered
Lunch
Appointment request: 2020 Honda Civic, 60,000-mile service
Advisor out sick
Appointment request: 2012 Chevy Silverado, A/C blowing warm
Counter slammed
Forwarded to your tow driver: no-start, Route 9 Walmart lot
Your tow number
Appointment request: 2015 Honda Odyssey, sliding door stuck
After hours
Overflow call answering for repair shops
You probably have a good advisor. The trouble is that one person can’t be on the phone, at the counter and in the bay at the same moment, and nobody’s there in the evening.
Drop-offs at the counter, keys on the board, and the phone ringing over all of it.
Someone has to eat. The calls don’t stop because they did.
One sick day and the whole front counter rests on whoever is left, often you.
That’s when people finally have time to call about the noise they’ve been ignoring.
And when someone does grab the phone in a hurry, the caller gets a different shop depending on who picked up.
AI receptionist for auto repair shops
You set Anna up once with your hours, your services, your greeting and your tow number. After that, every caller gets the same friendly, complete intake in English or Spanish, whether it’s Monday morning or Saturday night.
Name, best number, year, make and model, what the car is doing, and when they want to come in. No more notes that depend on who answered.
She answers with your greeting and knows the services you do and the questions your callers always ask.
Give Anna your tow number and she forwards weekend tow calls straight there. Everything else gets handled and written up.
Anna takes down the day and time a caller wants. Your team confirms it, so nothing lands on the schedule the shop can’t handle.
She never quotes a price or diagnoses a car over the phone. That conversation stays with your advisors.
If a caller asks, Anna says she’s an AI receptionist for your shop. Your reputation stays intact.
A record of every call
Every call Anna takes comes to you as an email: a summary on top and the full transcript below. It’s the easiest way to know how your shop sounds when you’re not there.
The full transcript follows the summary. Example email; the final layout may differ.
Your team
The calls that need judgment, trust and a good explanation stay with your people. Anna takes the overflow and the after-hours calls, so the person at your counter can finish the estimate, make the approval call and look the customer in front of them in the eye.
When they call someone back, they already know the car, the concern and when the customer wants to come in.
Work arrives with the caller’s description of the problem instead of “customer called about car,” and nobody puts down a wrench to answer the phone.
Your numbers, not ours
Pull last week’s call log from your phone system and count the calls nobody answered. Put in your own numbers. The example values only show how the math works.
Pricing
One flat monthly price for a set number of calls. Most months, that’s all you pay.
$297/ month
$497/ month
Questions shop owners ask
Tell Anna about your shop and we’ll take it from there. After a short setup, she’s answering your calls.
