How it works
From ring to request, without you leaving the bay
Anna is an AI receptionist. Here is exactly what happens on a call, what she is allowed to do, and where a human stays in the loop.
The call
What happens on a call
Your number forwards to Anna
You keep your number. Forward it to Anna only when nobody picks up, after hours, or all the time. Most shops start with the first option and switch once they trust her.
She answers with your greeting
Your shop’s name, your wording. If a caller asks, she tells them she is an AI receptionist for your shop. She never pretends.
She asks the front-desk questions
What is the car, what is it doing, when would they like to bring it in. She knows the services you told her you take.
She takes the request, or forwards a tow
She writes down the day and time the caller would like and tells them the shop will call to confirm. She never quotes a price or diagnoses. Tow calls go straight to the tow number you give her.
You get the email
A summary of the call and the full transcript land in your inbox. You call the customer back and put the appointment on your schedule the way you do now.
Every call
Three ways a call ends
Anna follows your setup. She does not improvise.
An appointment request
Name, number, vehicle, what it is doing and when they would like to come in. It lands in your inbox, and you confirm it.
A message
Someone asking for you by name, a parts rep, a question for the tech. She takes the message and emails it to you.
A tow call
She forwards it straight to the tow number you give her, and you still get the email.
Coming soon: Anna checking your open times, and booking straight into your shop software.
Escalation
Weekend tows go where you say
Set rules like “from Friday close to Monday open, tow calls go to the owner’s cell.” Any day, any window, any number, with an optional heads-up message before the transfer.
The first two weeks
Anna starts as your overflow
By default she only takes the calls you would have missed: no answer and after hours. Your dashboard shows what she caught that would have been voicemail. When you are ready, one button promotes her to answering everything.
Control
Every change is on the record
Every time you publish a change to Anna’s setup, we keep the previous version. The dashboard shows her changelog, and you can roll back if you broke something.
Ready when you are.
Sign up and tell Anna about your shop. After a short setup, she’s answering your calls.