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ShopsConnect.AI

For owners who still work in the bays and end up catching the phone themselves.

You can’t answer the phone with both hands under a hood.

Anna can. She’s an answering service for auto repair shops that picks up when you can’t and after you close. She gets the customer’s name, the car and what it’s doing, then emails you the whole call so you know exactly who to call back.

Set up Anna for my shopSee pricing

Keep your shop’s number. No new phone system. Built for independent shops.

From: Anna at ShopsConnect.AINew appointment request: 2016 Honda Accord, grinding when brakingTue 6:47 PM · after hours · 2 min 41 s
Appointment request
Caller
Linda Park
Call back
(555) 014-2283
Vehicle
2016 Honda Accord
The concern
Grinding from the front when she brakes. Started last week and getting louder. Still driving it.
Wants to come in
Thursday morning, can drop off at 8

The full transcript follows the summary. Example email; the final layout may differ.

Missed calls at your auto repair shop

You know this day.

  • The phone rings mid-diagnosis.

    You’ve got a scan tool in one hand and a test light in the other. Stop and grab the phone, or let it go and hope they call back.

  • The voicemail says nothing.

    “Call me back about my car.” No name, no vehicle, no idea if it’s a brake job or someone asking if you’re open Saturday.

  • The after-hours call goes to the next shop.

    They found you on Google after work. Nobody answered, so they tapped the next listing down.

You don’t need another person at the counter. You need the phone answered while you keep working.

Your shop, your rules

She handles the phone. You still run the shop.

You’ve spent years earning your customers’ trust. Anna is set up to protect it.

  • Prices and diagnoses stay with you.

    Anna never quotes a price and never guesses what’s wrong with the car. She tells the caller your team will look at it and go over it with them.

  • Nothing lands on your schedule until you put it there.

    Every appointment comes to you as a request. You decide if Thursday at 8 works before you call them back.

  • Tow calls get to a person right away.

    Give Anna your tow number and she forwards tow calls there. Everything else she writes up and emails to you.

  • She’s straight with your callers.

    If someone asks whether they’re talking to a real person, Anna tells them she’s an AI receptionist for your shop.

Meet Anna

An AI receptionist who sounds like she works at your shop.

Anna is friendly, patient and plain-spoken. She learns your shop from what you tell her during setup: your hours, the services you do, and anything callers always ask about. She speaks English and Spanish.

  • Answers with your shop’s name

    Your greeting, your wording. Callers hear your shop, not a call center.

  • Asks what your front desk would ask

    Name, best number, year, make and model, what the car is doing, and when they’d like to bring it in.

  • Takes the appointment request

    She takes down the day and time they want and tells them the shop will confirm. You stay in charge of the schedule.

  • Sends tow calls to your driver

    Tow call on a Saturday? She forwards it straight to the tow number you give her, and you still get the email.

  • Takes a message when that’s what they want

    Calling for you by name, a parts rep, a question for the tech? She writes it down and passes it on.

  • Emails you every call

    A short summary on top and the full transcript below, so you can call back with the answer ready.

What lands in your inbox

No more “call me back about my car.”

Here’s part of the call behind the email at the top of this page. You read it in thirty seconds between jobs and know exactly what to say when you call back.

Anna

Thanks for calling Bayside Auto and Brake, this is Anna. How can I help?

Caller

Hi, my brakes started grinding. Are you guys still open?

Anna

The shop’s closed for the night, but I can get you on the list. What are you driving?

Caller

A 2016 Accord. How much is a brake job, roughly?

Anna

I can’t give prices over the phone. The team will take a look and go over it with you before they do any work. When would you like to bring it in?

Caller

Thursday morning? I could drop it at 8.

Anna

I’ll pass Thursday at 8 to the team and they’ll call you to confirm. Can I get your name and the best number to reach you?

What you get from every call

  • Who called and the number to call back.
  • The car: year, make and model.
  • The concern in the caller’s words. Anna doesn’t guess at a diagnosis, so your tech starts from what the customer actually said.
  • When they want to come in.
  • The full transcript in case you want to read the whole conversation.

You add the appointment to your calendar the way you already do. Booking straight into your shop software is on the way.

Getting set up

Three steps, and you keep your number.

  1. Tell Anna about your shop

    Sign up and walk through a short setup: your hours, the services you do, your greeting, and where tow calls should go.

  2. We set Anna up for you

    We build Anna from your answers and give her a phone number of her own.

  3. Forward your calls to her

    Send calls to Anna when nobody picks up, after you close, or both. Your customers keep dialing the number they already know.

Setup is short. The one step on your side is turning on call forwarding with your phone company, and we walk you through it.

Your numbers, not ours

What are your missed calls worth?

Count last week’s missed calls and voicemails on your shop phone. Put in your own numbers. The example values are only there to show how the math works.

calls
%

Leave out spam, vendors and wrong numbers.

%
$

Work those calls could bring in each month

$6,235

Jobs a month
15.6
Over a year
$74,822
Jobs a month to cover the Busy Shop plan
0.7

This is an estimate built only from the numbers you entered. Not every missed caller would have booked, and a month has about 4.3 weeks.

For the rest of your crew

Good for the counter and the bays too.

  • Your service advisor

    Anna doesn’t replace a good advisor. She protects their time.

    When the counter’s busy, Anna takes the overflow so your advisor can stay with the customer in front of them, finish the estimate and make the approval call.

  • Your techs

    Fewer trips to the phone. Better notes on the RO.

    Nobody has to put down a wrench to answer a call, and the work shows up with the customer’s own description of the problem instead of “customer called about car.”

Pricing

One flat monthly price.

Each plan covers a set number of calls a month. Most months, that’s all you pay.

  • Available now

    Busy Shop

    $297/ month

    • 100 answered calls a month
    • Overflow and after-hours coverage
    • Email summary and transcript for every call
    • Tow calls sent to your tow number
    • $0.75 a minute past 100 calls
    Set up Anna for my shop
  • Coming soon

    Custom integrations

    $497/ month

    • A custom connection to your shop software
    • Appointments go straight onto your schedule
    • Everything in the Busy Shop Plan
    Talk to us
  • 13-month agreement, billed monthly
  • Pay by business checking or card
  • Answering calls after a short setup

Questions shop owners ask

Straight answers.

Will my customers know they’re talking to an AI?
If they ask, yes. Anna tells them she’s an AI receptionist for your shop. She never pretends to be a person.
Do I have to change my phone number?
No. You forward your existing number to Anna when nobody picks up, after hours, or both. Customers keep calling the number they already have.
Does Anna put appointments into Mitchell1 or my shop software?
Not yet. Today Anna emails you a summary and the transcript, and you add the appointment to your calendar the way you do now. A direct connection to your shop software is coming with our Custom integrations plan.
What if a caller wants to talk to a real person?
Anna takes a message and emails it to you. Tow calls go straight to the tow number you give her.
Will Anna quote prices or tell people what’s wrong with their car?
No. She never quotes a price and never diagnoses. She takes down what the car is doing in the caller’s words and tells them your team will look at it.
Does Anna speak Spanish?
Yes. When a caller speaks Spanish, Anna carries on the call in Spanish, so those customers get the same complete intake as everyone else.
What’s the agreement?
A 13-month agreement, billed monthly.

Get back under the hood. Anna’s got the phone.

Tell Anna about your shop and we’ll take it from there. After a short setup, she’s answering your calls.

Set up Anna for my shopTalk to us